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Frequently Asked Questions
- Do you provide any discounts?
Very aggressive discounts are provided depending on the
total price of the order. Please see [Pricing] for a full
explanation.
- How come shipping charges are not listed for each
item?
Shipping charges vary greatly depending on the size of
the order and the destination of the shipment. For a full
explanation please see [Shipping].
- Can installation and design services be
provided?
We have a very experienced in house store planning
department. Fixture design and drawings, store fixture
floorplan layout and elevation renderings are all support
services available to assist in the design process. Please see [Services] for more
information.
- What types of materials are available?
The main choices of materials are hardwoods, plywoods,
melamines, and fiberboards (medium density), or a
combination of materials.
- Hardwoods are maple, ash, and oak.
- Plywoods are birch, maple, ash, and oak.
- High Pressure Laminates and Solid Surfaces are used
for counter tops.
- What about color choice?
All products can be stained one of our standard or
premium finishes or painted to meet specific color needs.
All of our stains, paints and lacquers are water based.
Please see [Finishes] for
more information.
- What is the lead time for product
delivery?
Lead times may vary depending upon size of the order,
color choice, or design changes. Most items are shipped
in 4-6 weeks.
- Are any items in stock and available for
immediate shipment?
We do have some items that are available for immediate
shipment.
- Are your products all standard dimensions or can
I get specific sizing?
All our products are made to order, other than some
stock items. Most all individual sizing needs can be
accommodated.
- What about shipping and shipping
charges?
- Most items are shipped "FOB (Freight On Board)
Origin" from our plant. (The buyer is responsible for
all shipping charges.) UPS can be used for some items.
We have favorable shipping rates with some
carriers.
- Most items are shipped KD (knocked down) to save
on transportation costs, minimize freight damages, and
make storage easier.
- What kind of payment terms do you have?
We accept Visa\MasterCard, checks, or money orders.
Terms can be arranged for approved credit customers.
Contact Us
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